ODI-Specific Services

The Intercultural Development Inventory® (IDI®) assesses intercultural competence—the capability to shift cultural perspective and appropriately adapt behavior to cultural differences and commonalities. The Intercultural Development Inventory is a 50-item questionnaire available online that can be completed in 15–20 minutes.

If you are interested in using the IDI as a tool for your team, please submit the Request Form. The assessment can be administered and debriefed for your team by an IDI-Qualified Administrator affiliated with the Office of Diversity and Inclusion.

Intercultural Development Inventory (IDI) Consultation Model

• Administer Assessment: An IDI-Qualified Administrator will arrange for the administration of the IDI to all members of a team/organization.
  
  Cost: $25 per person
• Individual Debrief (up to 60 minutes): An IDI-Qualified Administrator will conduct a confidential individualized session to review the IDI results and initiate a personal development plan for intercultural competence.
  
  Cost: $150 per person
• Group Debrief (1hr): A group debrief includes a group orientation to the IDI, a full debrief of the aggregate assessment outcomes, and a discussion of potential next steps.
  
  Cost: $250

The Intercultural Conflict Style (ICS) Inventory, an 18-item questionnaire, is easy to use, cross-culturally validated assessment of an individual’s approach to communicating, resolving conflicts, and solving problems. The ICS Inventory takes 15 minutes to complete. 

By completing the Intercultural Conflict Style Inventory, individuals will:

• Increase cultural self-understanding of their own communication and conflict-resolution approach
• Increase cultural other-understanding—of diverse approaches others use to communicate ideas and resolve conflict
• Better manage stress and anxiety that is often present in conflict situations
• Use culturally responsive strategies in communicating your goals and interests to others
• More accurately interpret the statements and actions of the other party

Cost:  $20 per person 

Two-hr Group Debrief and Discussion: $400

To request the ICS, please complete this form.

Cultural Intelligence (CQ) is a critical part of your ability to relate and work effectively with people from different cultural backgrounds and it goes beyond existing notions of cultural sensitivity and awareness. With cultural intelligence, you’ll know how to strategically use cultural differences to come up with more innovative solutions.

If you are interested in using any CQ e-learnings or personal assessments, please submit the Request Form.

Choose between any of four CQ learning paths available to Wake Forest University students, faculty or staff:

• Learning Path 1: Building CQ
  • CQ Starter: A 10-Minute Introduction to Cultural Intelligence: This short, online session is the ideal way to introduce Cultural Intelligence. Through a combination of videos and interactive activities, participants learn what CQ is, why it matters, and where to go next on their journey toward Cultural Intelligence. While targeted to workplace professionals, the content and activities work equally well with university students. 
  • CQ Pro Assessment: Measure Cultural Intelligence & Cultural Values: The online CQ Pro Assessment measures participants ability to work and relate across global cultures by measuring skills in four distinct areas. It also includes a valuable analysis of cultural values across ten global clusters. It is the starting point of participants’ CQ journey and gives a benchmark from which to improve participants effectiveness. This assessment comes with a personalized feedback report. 
  • MyCQ Pro: Understanding My Cultural Intelligence: MyCQ Pro is an engaging and convenient two-hour e-learning that draws on the results of the CQ Pro Assessment and dives into Cultural Intelligence (CQ) and cultural values. This course uses real-world examples of culturally diverse situations to help you develop winning strategies for strengthening your cultural intelligence. This course also gives you a deep understanding of your cultural value preferences and how they influence your approach to life and work. It includes engaging exercises and examples to promote awareness and agility around cultural values.

  Learning Path 1 Cost: $150 per person

• Learning Path 2: Measure CQ with Observer Feedback
  • CQ Starter: A 10-Minute Introduction to CQ: This short, online session is the ideal way to introduce Cultural Intelligence. Through a combination of videos and interactive activities, participants learn what CQ is, why it matters, and where to go next on their journey toward Cultural Intelligence. While targeted to workplace professionals, the content and activities work equally well with university students. 
  • CQ360: Measure CQ & Cultural Values + Observer Scores: The CQ Pro Assessment measures participants ability to work and relate across global cultures by measuring skills in four distinct areas. It also includes a valuable analysis of your cultural values across ten global clusters. It is the starting point of your CQ journey and gives you a benchmark from which to improve your effectiveness. This assessment comes with a personalized feedback report and allows for 360 feedback from observers. 
  • MyCQ Pro: Understanding My CQ: MyCQ Pro is an engaging and convenient two-hour e-learning that draws on the results of the CQ Pro Assessment and dives into Cultural Intelligence (CQ) and cultural values. This course uses real-world examples of culturally diverse situations to help you develop winning strategies for strengthening your cultural intelligence. This course also gives you a deep understanding of your cultural value preferences and how they influence your approach to life and work. It includes engaging exercises and examples to promote awareness and agility around cultural values.

  Learning Path 2 Cost: $195 per person

• Learning Path 3: Continuing CQ Knowledge
  • Applying CQ: Using CQ in Everyday Life: After completing Learning Paths 1 or 2, participants can take Learning Path 3 to learn why CQ is valuable for everyday life. This 1-hour course provides real world practice examples, including how CQ can help individuals navigate four common cultural value differences. Participants also complete an action plan for improving and applying CQ. 

    Learning Path 3 Cost: $75 per person

• Learning Path 4: Managing Bias
  • Introduction to Managing Bias: Everyone has biases. Learn to manage potentially negative effects of bias through CQ. This 15-minute, interactive e-learning will equip you to: define and describe bias, recognize the benefits of managing bias and finally, the course will introduce CQ as a skill to help manage bias.
  • MyUB: Recognize and Manage Bias: Now you can be sure your investment in unconscious bias training will have lasting impact. Based on the world renowned research on cultural intelligence (CQ®), MyUB gives you an 1-hr online tool for interrupting bias in yourself and others. With the science of cultural intelligence as the foundation, MyUB gives you an interactive, online course that provides real life examples and practical strategies for minimizing biased actions and decision-making. Participants will develop the skills to manage bias and learn how to reduce the application of bias in the workplace and beyond.

  Learning Path 4 Cost: $75 per person

The Office of Diversity and Inclusion offers consults to departments, organizations, and leadership teams to provide support for the R.I.D.E. Action planning process, specific to your team’s needs.

To initiate the consulting process, please complete an interest form. This form will ask for details about your team, action planning process, and engagement with the R.I.D.E. Framework and ODI programs and resources. Also in that interest form, you will schedule a 50-minute meeting. Please choose from the consult options listed below based upon the option that best fits your needs.

Consult Options

• Action Planning Consult: This consult is designed for individuals who have already attended an “Inclusive Excellence for Leaders” workshop.  We will address specific departmental needs to work through the action planning process, which can include goal setting, prioritizing DEI, navigating challenging conversations, etc. This will assist teams in the early stages of strategic alignment with the R.I.D.E. Framework.
• Prioritizing DEI Work: This consult addresses strategies to develop transparency and commitment to DEI work for teams in the early stages of the planning process.
• Moving Your Action Plan Forward: You’ve got your targets and action plan, but haven’t had much success in moving your plan forward or following-through on RIDE initiatives. This consult is for leaders who have finished their action plan but seem to find there are barriers to continuing the work. We will review the action plan, address barriers to success, and work on creating a plan that allows your department to move forward with intentional action items.

What is the Target Survey?

The Target Survey Consult includes an anonymous survey that will assist your team and department (i.e., academic unit; administrative unit; student organization unit; school or College) in establishing a baseline for R.I.D.E. targets, identifying priorities, and discussing strengths and opportunities for organizational development.  Following the completion of the survey, your department-specific R.I.D.E. team will have insight into the priorities of the department and can begin moving forward with the action planning process.

What is involved in the request process for the Target Survey?

1. Online requests for a Target Survey consultation are submitted on the ODI webpage by the Department head/Dean or their designee.
2. Request needs to be signed off by the Department head/Dean.
3. Per departmental request, ODI can add up to 5 additional questions to the survey.
4. The department provides a list of email contacts for each member of the department for survey distribution.

What can the department expect?

1. ODI colleagues administer the anonymous survey to all members of the department.
2. ODI colleagues will produce a summary report of all survey items – quantitative and qualitative.
3. Following an anonymity review and approval by members of the departmental RIDE committee (as determined by the R.I.D.E. committee chair and Department head/Dean), survey results are distributed to all members of the department approximately 10 days ahead of the scheduled departmental debrief.
4. ODI colleagues will facilitate a group debrief session. This session is not a full overview of the results, but a discussion of paths forward to support R.I.D.E. planning. Department members are expected to have reviewed the summary report to contribute effectively to the debrief session.
5. Upon request, ODI can provide a clean and de-identified dataset to the department for further analysis.

What happens with the data that is collected?

The Target Survey data is shared in summary form with the department.  In the event that behaviors or practices that violate legal statutes are raised, appropriate referrals will be made (e.g., Human Resources, Legal Department, Title IX, etc.).  Note that the Target Survey process is not intended to address individual grievances. If you are interested in using the Target Surveys as a tool for your team, please submit the Request Form. If you are experiencing legal or personnel issues, please contact one of the following university representatives:

Aishah Casseus, J.D.
Director, Title IX Office/ Section 504 Coordinator
Title IX Office
casseua@wfu.edu

Dr. Melissa Clodfelter
Assistant Vice President, Faculty and Staff Experience
Human Resources and The Office of the Provost
(336) 758-3079
clodfem@wfu.edu

Dr. Jill Y. Crainshaw
Professor of Worship and Liturgical Theology
University Ombuds
Wake Forest University School of Divinity
336-758-3221
crainsjy@wfu.edu